What is Word of Mouth?
Word of mouth (for businesses and brands) is a free-of-cost marketing strategy where the users of a particular brand share their good and bad experiences with their acquaintances that include their friends, family, and other known associates about a product or service of a specific brand.
The word of mouth (for businesses and brands) then acts as a trigger for other people to either encourage or discourage people from becoming customers. It is a credible and reliable source of marketing because it is believed to provide others with authentic and original experiences of the users.
Importance of Word of Mouth
Nowadays, various brands are opting for this form of marketing where they can provide the best experience to their customers, and the customers can share it, triggering a reaction in terms of increased sales and more revenue. The entire idea behind this is to provide the audience with something positive and relevant to the brand and help improve and enhance its overall image.
Advantages of Word of Mouth
Word of mouth (for businesses and brands) has gained a lot of popularity in recent years because of its advantages to the brands that have now added it into their marketing strategies.
Free of cost advertising
A significant advantage of word of mouth (For businesses and brands) is that it’s the kind of marketing where the brand does not have to spend even a penny. The brand’s users organically generate it.
The only thing that the brand has to focus on is providing a great experience to all and every user of their brand because one wrong review can cost them numerous sales.
Helps to develop brand loyalty and awareness
Suppose you can satisfy all the customers that visit you with your services and the products that you are selling. In that case, they will be very satisfied and will play their role in contributing to your marketing efforts through word-of-mouth marketing. It is essential that all your customers are happy and satisfied because this will make them loyal customers who stay with a brand for a longer period of time.
Creation of an online community
Gather all the members of your brand community and create an online community for the brand through word-of-mouth marketing. These members can act as brand advocates on the digital medium and convince other potential customers to buy your products and services.
There is only one known disadvantage of word-of-mouth marketing, and that is the negative review mentioned above. One bad review can lead to having an adverse effect on the community and the brand.
Increases sales and revenue
Word-of-mouth marketing helps increase sales and revenue because people tend to trust the opinions of their friends and family more than strangers or ads.
Small businesses can focus on this and use this strategy that can help them grow their business into a large-scale company.
The Bottom Line
Word of mouth has gained a lot of importance in recent years. And it is now identified as a robust marketing tool to attract new customers and generate increased revenue.